Privacy Policy

This Privacy Policy describes how we, B5 Consultancy Limited ("we", "us" or "B5"), collect, use and disclose personal information which may hold in relation to clients, contacts or any other third parties. This Privacy Policy does not apply to how we collect, use and disclose information in relation to our staff.

1. Legal basis for processing

B5 takes the privacy and data of its clients, contacts and other third parties seriously and is committed to fair and lawful processing.

We will only process personal data where:

- we have identified and believe that there is an appropriate lawful basis (or bases) for processing

- we have considered the impact on the individual(s) who may be affected by the processing

- we have considered, and believe, that the processing is an act which the individual would reasonably expect us do and, if any processing is unusual or unexpected, we can explain why this was necessary

We are committed to processing data in a way that is open, honest and not misleading.

2. How we collect personal data

We may collect personal data during the course of our business including:

- contact information, including email addresses and telephone numbers, when we engage clients, contacts, suppliers and other connected third parties

- biographical or other similar information relating to clients, contacts, suppliers and other connected third parties

- records of communications between us and individuals (most particularly in the form of emails)

- other publicly available information which is available on databases, search engines, social media and other public sources

In relation to users of this website:

- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

You do not have to supply any personal information to us and you may withdraw our authority to process your personal data (or request that we restrict our processing) at any time in writing.

3. How we use data

We use personal data that has been collected to be able to service our client work: to communicate with clients, contacts, suppliers and other third parties, to share publicly available information and knowledge with clients and to advise clients. This is necessary for our and our client's legitimate interests in servicing those contracts and assisting clients in protecting their businesses.

We may also use personal data for the purposes of communicating with clients, contacts and third parties in: contacting third parties on behalf of our client or inviting contacts to events or informing them of updates or matters of interest. This is necessary for the legitimate interest of advising and acting for our clients and the operation of our business.

4. Data retention

Our current policy on retaining data is to delete or destroy (so far as is possible) the personal data we hold about you in accordance with the following:

Records relevant to tax - 8 years from the end of the tax year to which it relates

Personal data processed under a contract with a client - 7 years from the end of the contract

Personal data on a general or marketing database - 3 years after our last communication with you

Any other reason not covered by the above - 5 years from the date of last communication or use

5. Cookies

Like most websites and applications, we use cookies to help provide you with the best experience whilst using our service. The cookies we use are split between the following categories:

(i) Strictly Necessary Cookies;- These are cookies that are required for the operation of our website;

(ii) Performance Cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate purposes to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.; and

(iii) Functionality Cookies - more details are here (https://support.wix.com/en/article/cookies-and-your-wix-site)

We will use the information that we collect:

to administer our website under our terms and for internal operations, including troubleshooting, and, in our legitimate interests, data analysis, testing, research, statistical and survey purposes;
to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
as part of our legitimate efforts to keep our website safe and secure.

You agree that we have the right to share your personal information with selected third parties including analytics and search engine providers for the purposes of assisting us in the improvement and optimisation of our website.

6. Security and data breach

We treat matters of security with great importance and insist that all employees and officers add two factor security to all devices and Apps.

If personal data we hold about you is subject to a breach or unauthorised disclosure or access, we will report this to the Information Commissioner’s Office (ICO) and/or our data protection manager or officer (if an officer has been appointed).

If a breach is likely to result in a risk to your data rights and freedoms, we will endeavour to notify you as soon as possible.

7. Contact us about your data

If you wish to contact us about whether we have handled your personal information, or about how we handle(d) your personal information, or wish to make a complaint about our privacy and data practices then you can write to us by email info@b5consultancy.com or by post to: "The Directors, B5 Consultancy Limited, Sterling House, 5 Buckingham Place, Bellfield Road West, High Wycombe, HP13 5HQ".

If we are unable to resolve any issues raised in your correspondence to your satisfaction, or you wish to make a further complaint, then you may do so by contacting the Information Commissioner's Office. Further details appear on the organisation's website: https://ico.org.uk/